When it comes to Workplace Mediation a fair resolution to any serious or seemingly unresolvable problem can be achieved with the help of a neutral third party such as risehr.co.uk/services/workplace-mediation/ helping people in conflict reach an agreement quickly and without impacting on the business. Any mediation meetings and discussions should remain confidential, and any agreements are usually private.
The professional, experienced and reputable mediator remains unbiased in words and actions using empathy and active listening to help the opposing parties to find a fair and reasonable resolution. Asking questions, and showing empathy, while remaining unbiased in words and actions at all times, the mediator’s body language, facial expressions, and physical positioning are all integral to the successful outcome of the dispute. A Mediator is often described as a Wayfinder or a Doctor, navigating two parties to a desired settlement, diagnosing problems and proposing treatments.
Sometimes referred to as a Gardener or a Watcher, a great Mediator plants and nurtures ideas that bloom to fruition, judiciously influencing the outcome by helping those in dispute to grow and adapt so hopefully they can continue to work together with no further conflict, potentially leading to a more mutually beneficial outcome.
Helping parties understand each other’s positions better, Mediation encourages active listening and open sharing of perspectives. Acting as a bridge to bring two opposing parties together, a skilled Mediator is able to facilitate communication and help conflicting parties find common ground.