Relationship-building is an art in all fields of business. Here are some ways that business accountants Oxford build trust and great relationships with their clients.
Be clear and transparent from the start
Clients want to work with an accountant who is transparent, open and honest, especially when it comes to areas such as fees and service scope. Be clear about how you can help, explain your charging structure carefully and invite plenty of questions to demonstrate how you work and your accountancy culture.
Be a great communicator
Clients want to work with excellent communicators who take the initiative with regular updates and give them plenty of notice about what they need to do. So communicate fully and regularly, and find out how your clients love to receive messages. For some, that might be an occasional meeting, and for others, it will simply be digital updates to say that everything’s done. Find out more at https://www.hazlewoods.co.uk/expertise/business-accountants/oxford/.
Be proactive
Linked with great communication is proactivity. Accountants need to be hyper-organised to meet deadlines, and they need to be proactive too. Let your clients know what you need from them, and what they need to do with plenty of notice. Flag up opportunities that could help their business, offer add-on services and ask them about where they might need help. Show your value at all times and it will translate into happier clients and more work, especially through referrals.
Try these tips for strong accountancy relationships and see your business thrive and grow as a result of your positive, customer-centric culture.