We often see it in nicer hotels (and a few boutique properties), and it’s served late afternoon/early evenings when you’re at dinner or perhaps taking cocktails.
Basically, a 10-minute prep of your room before going to sleep. A typical turn-down might include:
To make the bed and turn down duvet
Fluffing up pillows and cleaning the room
Changing used towels and refills of toiletries
Refreshing water, glasses, tea/coffee supplies
Closing curtains and adjusting lighting
Planting a parting gift (usually chocolates) and sometimes a note containing the weather forecast for tomorrow or breakfast hours.
The process may be a little different at every property, but the end result is always the same – you return to your room and it feels like an oasis of restfulness (especially once they turn down those crisp white sheets!).
Why do guests love it?
It just makes you feel like someone is watching over things for you. There is that “just came in” smell back in the room.
It makes bedtime easier. No scavenging for water, no wet towels and hassle.
It adds a sense of occasion. Staying somewhere that has factored in the evening experience always makes even a brief stay feel like an occasion. For a Chester luxury Hotel, visit https://rowtonhallhotel.co.uk/
It is an understated marker of quality. A turn-down service shows a level of meticulousness and uniform expectations.
A quick tip
If you want to be alone, throw the Do Not Disturb sign on your door. Or, if you want turn-down at eight, just ask reception – it’s likely they’ll oblige.
Okay, so maybe not life or death – but it is part of what makes luxury experiences truly luxurious.